1. Cancelling or Rescheduling a Lesson
If you need to cancel or change a lesson, please contact us as early as possible. Rescheduling is subject to teacher availability and the terms of the selected plan.
Refund & Cancellation
This policy explains the general approach to lesson cancellations, rescheduling, and refund requests at Quran Haven. Specific plans or promotional offers may have additional terms communicated at enrollment.
2. Lessons Already Delivered
Lessons that have already been delivered or used are generally not eligible for a refund.
3. Student No-Shows
A lesson may be treated as used where a student does not attend the agreed session without prior coordination, subject to the applicable booking or plan terms.
4. Cancellation by Quran Haven
If a lesson cannot be delivered because of a teacher or an operational issue on our side, we will work to arrange an alternative session or another appropriate solution for the affected lesson.
5. Refund Requests
Refund requests are reviewed according to the selected plan, lessons already used, and the circumstances of the request. Submitting a request does not automatically guarantee approval.
6. Plans and Special Offers
Where a particular plan or offer has specific cancellation or refund terms communicated at enrollment, those specific terms apply to that enrollment.
7. Refund Method
Where a refund is approved, we will normally attempt to return it through the original payment method where possible. Processing times may vary according to the bank or payment provider.
8. How to Make a Request
To cancel or reschedule a lesson or request a refund, contact us through the Contact Us page or an official Quran Haven communication channel and provide the learner, plan, and request details.